FAQ

Have a question? Check out our FAQ to find answers to the most common questions!

 

How Can I Get Help?

We offer phone, email, and live chat support to help you when you need it! Need help outside normal business hours? Please send us an email and our team will do our best to get back to you as quickly as possible. 

How Can I Check My Order Status? 

Customized orders -- depending on complexity -- generally ship within 5-7 business days following proof approval. If you have chosen rush printing or expedited shipping options, your order will ship and arrive in the timeline you selected. You can check the status of your order by logging into your account here. You can also contact us if you need more information. Reach out to our team. 

How Does the Free Shipping Work?

No gimmicks, no minimum order, no coupon code. Just quick and easy free shipping to most areas in the contiguous (48) states. Simply choose the item(s) you want, add them to the cart, and check out. The default option should be Free Shipping. Our free standard shipping means your order will ship via UPS Ground. Our shipping department will select the method of shipping based on the order size and destination. If you need expedited shipping, you can choose that option during checkout. 

What is Your Printing / Production Time? 

Standard print time for customized orders is generally 5-7 business days, following proof approval. If your artwork is complex, has full coverage, or there is a special situation, it may be longer than our standard production time. Standard production time for custom-made orders is generally 7-10 business days, depending on the complexity and quantity of the order. Rush printing, rush production, and expedited shipping are available for most item. If you have questions about rush printing or rush production, please contact our customer service team

How Can I Get a Design Template for Custom Products? 

Designing your own artwork for a customized product? We'd love to make it easier for you! We have templates available for dozens of our products, in a variety of popular design programs, including Adobe Illustrator, Photoshop, and inDesign. We can also provide a general PDF if you're working with something else. For our donation envelopes (remittance envelopes) we also offer a Word doc template to help you design your envelope. To request a template please contact our customer service team to let them know which product you are interested in, and which design program you are using. 

What is Your Return Policy?

Our goal is to provide high quality products at fair prices. We try our best to check each order as it goes out the door to ensure those quality standards are met and exceeded. On the rare occasion that we have overlooked a quality issue, we will do everything we can to make it right. We ask that you notify us of any quality issues within 7 business days of receiving your order. 

Customized products (unless defective or mis-printed) are not returnable. We send a PDF proof for approval for all 1st time customized product orders, and do not print your order until the proof is approved. If you are placing a re-order of previously approved artwork, or have approved a pre-order proof, we may waive the order proof approval. If there is an issue with a customized order, please contact our customer service team as soon as possible so we can help. 

Have a Question that Isn't Included Here?

We want to help! Please contact our team and we'll do our best to get back to you as soon as possible!